Hello Douglas,
We regret the inconvenience caused. To resolve the issue, we suggest you to "repair" your AVG program. Go to Start -> Control Panel. Note: Click Settings first if Control Panel is not available in the Start menu. Open (Programs) -> Programs and Features, or Add or Remove Programs. Select "AVG Protection" in the list of programs. Click the Change or Change/Remove button. Select Repair. Follow the instructions on your screen to complete the installation. Restart your computer. Please let us know if the issue is resolved after following these instructions. Thank you.
Hello Douglas,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Is there anyother error code or description under this error message?
We kindly request you to please repair your AVG Program using the article avgclick.me/RepairAVG and check whether the issue still persist.
Please feel free to get back to us for further assistance.
Thank you.
Hello Douglas,
We regret the inconvenience caused. To resolve the issue, we suggest you to "repair" your AVG program. Go to Start -> Control Panel. Note: Click Settings first if Control Panel is not available in the Start menu. Open (Programs) -> Programs and Features, or Add or Remove Programs. Select "AVG Protection" in the list of programs. Click the Change or Change/Remove button. Select Repair. Follow the instructions on your screen to complete the installation. Restart your computer. Please let us know if the issue is resolved after following these instructions. Thank you.
I keep getting an update failed message when I try to update my AVG Ultimate. It says it's a 'general error'.
Douglas,
We apologize for the inconvenience caused.
We would request you to run AVG remover tool to completely remove AVG and then re install it.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall please follow the article http://avgclick.me/InstallUltimate .
Please feel free to get back to us for further assistance.
Thank you.
Already tried that. It didn't work.
There is no other description but 'update failed' and 'general error'.