Updates not working

I have the following configuration

Virus Definitions 201114-2
Application Version 20.8.3147 Build 20.8.5684.613

It is saying that my application and virus definitions are out of date. When I click on check for updates for the virus definitions it downloads and seems to install ok but then I get the same message.

When I try the application it tells me it has failed and to 'check the internet connection'…which is obviously working as I sent this successfully. I have tried to repair the application but it still fails.

Suggestions welcome…and "no" I am not about to re-install the product and screw up my entire system.

Best regards
Kevin

Hello Kevin,

We regret the inconvenience caused.
In this case, we request you to change the DNS settings of your computer as mentioned in this article & check if you can update the virus definitions & the application itself.
Thanks in advance. Keep us updated.

Hello Kevin,

We regret the inconvenience caused.
In this case, we request you to change the DNS settings of your computer as mentioned in this article & check if you can update the virus definitions & the application itself.
Thanks in advance. Keep us updated.