Hello, Diana.
I understand the experience you are facing with the update issue. Have you received any error message when trying to update the program? please explain the issue to assist further. Also, please let me know the program you have installed on your computer (free or paid).
Do also provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the AVG dashboard installed on your PC to check.
I can't seem to update my avg this year
Diana, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru