Updating AVG free

AVG Protection
4

Hi Peter, 

I see that you're using the older version of AVG which may cause the issue. 

Please refer here (https://support.avg.com/SupportArticleView?l=en&urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to remove the traces of AVG using AVG clear and removal tools. 

Proceed installing the latest version from our official website: https://www.avg.com/en-us/installation-files

Keep us informed about the status.

8

When I update I get "You are not fully protected"  but the "Fix now" has no effect. Additionally a virus has arrived WIN32/HERI and AVG sys its cleaned it but next day it's back again…  I need to reinstall AVG rather than just update I guess? Will a reinstall keep my "exclusions" safe as hitting the "update" does not work…

Thanks
Peter

7

Hello Peter,

Do you get any error while updating the AVG?

Update wont remove your exceptions.

1

Will updating AVG (I need to as apparently it is not updating correctly) remove my "exceptions" or will they survive the reinstallation process??

Thanks
PB

2

User-added image

3

When I update I get "You are not fully protected"  but the "Fix now" has no effect. Additionally a virus has arrived WIN32/HERI and AVG sys its cleaned it but next day it's back again…  I need to reinstall AVG rather than just update I guess? Will a reinstall keep my "exclusions" safe as hitting the "update" does not work…

Thanks
Peter

5

Peter, we will help with the necessary information.

Can you send us the screenshot of the error message?

6

Hello Peter,

Do you get any error while updating the AVG?

Update wont remove your exceptions.