Hello Celia,
We regret for the inconvenience caused. To fix the issue, we suggest you to uninstall the existing AVG program and reinstall a new version. Please remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your product 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe .Thank you.
My license has been renewed for another two years but I cannot open AVG 2014. It flashes on the screen then is gone. How can I update my new license if I cant open it and is it to do with AVG Zen also on the computer??
Hello Celia,
We regret for the inconvenience caused. To fix the issue, we suggest you to uninstall the existing AVG program and reinstall a new version. Please remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your product 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe .Thank you.