According to this article I have to stop the proces Windows Installer. There is no active Windows Installer, and yet it is impossible to remove or update AVG.
My first priority question however is that the AVG-update fails. Do you have a solution for this problem?
Updating Computer (antivirus) and Surfing (Linkscanner is out of date) fails.
I have tried everything. Manual updating fails also. I have tried to re-install antivirus 2015 (after downloading the update-package from the AVG-site), but this failed too. I have tried to remove AVG. That fails also, message "AVG-Setup or update is already running. Error code 0xE001D026." But it is impossible to switch off AVG, in order to remove and re-install it.
I have a valid license.
Please help me. Thank you.
Hello Rian.
We are sorry to hear about the inconvenience caused. We would request you to follow the steps in this article ( http://avgread.me/1Pc0HR0 ) to resolve your issue and update AVG. Thank you.
According to this article I have to stop the proces Windows Installer. There is no active Windows Installer, and yet it is impossible to remove or update AVG.
My first priority question however is that the AVG-update fails. Do you have a solution for this problem?
Hello Rian.
Thank you for checking it for us. We will certainly help you resolve the issue. Please let us know which version of Windows Operating system are you running? Thank you.
Hello Rian.
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Thank you for your reply. I use Windows 8.