Updating virus software

AVG Protection
3

Hello Caroline,

I am sorry to hear this. Please provide the screenshot of the message that appeared for AVG virus update.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Please check whether you have logged into windows as administrator.

1

I keep  getting a message when I try to run a virus update of 'Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item'  This means my computer isn't protected but I have a licence valid till 2019.

Help.

Thanks
Caroline

2

Hello Caroline,

I am sorry to hear this. Please provide the screenshot of the message that appeared for AVG virus update.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Please check whether you have logged into windows as administrator.