Hello Jan. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Since this upgrade, the scan only goes to about 64%, hangs up with "finishing" where it usually shows what is scanning. And it stays there forever. Sometimes it locks up my computer & sometimes I can "x" it out. I have no clue if it's scanning & this bothers me as I don't want to be w/o anti-virus. I've tried a restore to get back to 2014 version & it won't allow me to do that. Tried uninstall/reinstall & it's still doing the same thing. I'm about to go to another free a/v product if this can't be fixed. I have Win 7 & have never had any issues w/AVG before this. Help…
Hello Jan. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.