Hello Hans,
Thank you for choosing AVG and we regret for the inconvenience caused. Please note that it is a multidevice PC Tuneup program you were using until then and now you have purchased a single computer license. We would like to inform you that you should uninstall the multidevice program you were using until now to install the new product.
To uninstall multidevice program, please follow these steps: http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen
After you successfully uninstalled it, follow these steps to install AVG PC Tuneup: http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp
Please, feel free to let us know if you require any further assistance. Thank you.
Hello Hans,
Thank you for choosing AVG and we regret for the inconvenience caused. Please note that it is a multidevice PC Tuneup program you were using until then and now you have purchased a single computer license. We would like to inform you that you should uninstall the multidevice program you were using until now to install the new product.
To uninstall multidevice program, please follow these steps: http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen
After you successfully uninstalled it, follow these steps to install AVG PC Tuneup: http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp
Please, feel free to let us know if you require any further assistance. Thank you.
After being informed that my AVG TuneUp has expired I was led to buy the new software which I did per pay pal. Logging into my account I received the message that my product has expired and i should download the program below. I did that but was told after 5 secs that this software is not compatible with the AVG Software on my pc. I have windows 10.
What do I do?