Upgrade to AVG Ultimate

That's all very well but that link doesn't take me anywhere to an actual person who can help me.   I've been through all the options related to that link several times already.   When I am logged into my account, there is NO option available for me to upgrade to AVG Ultimate.   NONE of the links give me an answer to this.   Totally frustrating.

Hello Janice,
Thank you for contacting AVG Community Support.
We understand that you wish to upgrade your AVG Internet Security and AVG Tuneup subscription to AVG Ultimate and facing 
We are really sorry to know this. We'll certainly check and help you out.
Could you please contact our AVG billing & sales team using this link: https://support.avg.com/support_sales_chat?l=en and they will check and help you with the AVG products at best offers and deals.
Thank you.

I currently have AVG Internet Security and AVG Tuneup as two separate subscriptions.   They are coming up for renewal and I want to upgrade to AVG Ultimate but I can't find how to do that.   Can anyone help?    Can't contact AVG Support to ask - just doesn't go anywhere :(.

Hello Jancie,
Thank you for contacting AVG Community Support.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

That's all very well but that link doesn't take me anywhere to an actual person who can help me.   I've been through all the options related to that link several times already.   When I am logged into my account, there is NO option available for me to upgrade to AVG Ultimate.   NONE of the links give me an answer to this.   Totally frustrating.