Hello Ahsley,
We apologize for the inconvenience caused. You seem to be downloading the AVG Protection multidevice 30 day trial which includes Zen app. We request you to run AVG remover tool to uninstall AVG completely from your PC and re install AVG Anti Virus free alone using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select all detected AVG products and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Hello Ahsley,
We apologize for the inconvenience caused. You seem to be downloading the AVG Protection multidevice 30 day trial which includes Zen app. We request you to run AVG remover tool to uninstall AVG completely from your PC and re install AVG Anti Virus free alone using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select all detected AVG products and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
I was recently downgraded from the free 30 day Pro trial for creating an account, which is fine, but now the free virus protection I've had for months prior is useless as it keeps prompting me to upgrade to Pro Protection, completely blocking the virus scan window. It isn't doing routine scheduled scans anymore either. I've already tried un- and reinstalling AVG, but it keeps automatically upgrading me to Pro and perpetuating the problem after the 30 day trial is up. Any help with this is greatly appreciated, I love AVG, I really do, but this is seriously making me consider uninstalling permanently.
Please visit this webpage http://www.avg.com/us-en/download.prd-afh-free to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.