Upgrade to Ultimate Doesn't Work

Hello Bruce,
We will help you to activate AVG Ultimate. Please open basic protection (AVG Antivirus Free) > My AVG > My Subscription > login (if already logged in, please logout/remove license and log back in) use email address and AVG MyAccount password to activate it.
Regards,
Alok.

My basic subscription expired the other day so I bought the ultimate version today. I downloaded and installed the new version, but the old version is the only one that I can access and it keeps telling me to renew. How do I find the new ultimate version and get rid of the old expired version?

Hello Bruce,
We will help you to activate AVG Ultimate. Please open basic protection (AVG Antivirus Free) > My AVG > My Subscription > login (if already logged in, please logout/remove license and log back in) use email address and AVG MyAccount password to activate it.
Regards,
Alok.