well after several attempts with tech support with no solution I thought I would try here.
Just upgraded my AVG to the 2017 version and have had nothing but glitches they can't seem to fix.
1. Pop up that says "THREAT SECURED" keeps popping up saying they caught a virus (which is my camera) a tech support supposedly set the settings to "allow" this camera but I still get pop up saying it is a virus (and the virus vault is empty
2. Every single time I let my computer sit for more than 20 minutes the internet shuts off, email (Microsoft office- Outlook) stops working. I have to reboot every single time my computer sits for 15 min or longer. Reboot works but how annoying I have to do this every single time I leave my computer.
I am on Windows 8 and Firefox…if anyone knows what is going on- would be nice to have someone who can communicate clearly- thanks all!
Hello Denise,
We apologize for the inconvenience. It seems that the AVG program got corrupted when trying to upgrade. Please follow the below steps to do a clean install .
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "Yes"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you restart the computer please click the link to reinstall AVG Ultimate http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe
Thank you.
Hello Denise,
We apologize for the inconvenience. It seems that the AVG program got corrupted when trying to upgrade. Please follow the below steps to do a clean install .
Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "Yes"
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you restart the computer please click the link to reinstall AVG Ultimate http://files-download.avg.com/inst/mp/AVG_Ultimate_1827.exe
Thank you.