Hello, Nowall.
I do understand the inconvenience you have faced, I will certainly help you fix it. Did you login to AVG as suggested in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate paid version of AVG Internet Security? If you did, please logout and log back in once.
1. Please open AVG dashboard and click on your email address at top right corner.
2. Then select Leave this network option and confirm it by clicking on Leave button.
3. Click Connect at the top-right of the screen, then click Log into an existing account.
4. Type your email address and the password you created for your AVG My Account during the purchase, then click Log In.
I just upgraded my virus protection but after restarting my computer, it still only shows basic protection.
Hello, Nowall.
I do understand the inconvenience you have faced, I will certainly help you fix it. Did you login to AVG as suggested in this article http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate to activate paid version of AVG Internet Security? If you did, please logout and log back in once.
1. Please open AVG dashboard and click on your email address at top right corner.
2. Then select Leave this network option and confirm it by clicking on Leave button.
3. Click Connect at the top-right of the screen, then click Log into an existing account.
4. Type your email address and the password you created for your AVG My Account during the purchase, then click Log In.