Upgrading my paid avg

AVG Protection
1

i am trying to update my avg but it keeps failing

2

Hi Robert,
We are sorry that you are unable to update AVG. We will help you with this issue.
I checked our records and I see that you have purchased AVG Internet Security. Please try to follow the steps in this article ( http://avgread.me/1cOKH7I ) and check if AVG is updating.
If the issue persists, please let us know the error message that you receive along with the name of the product so that we can analyze it and help you better. Thank you.

3

Hi Robert,
We are sorry that you are unable to update AVG. We will help you with this issue.
I checked our records and I see that you have purchased AVG Internet Security. Please try to follow the steps in this article ( http://avgread.me/1cOKH7I ) and check if AVG is updating.
If the issue persists, please let us know the error message that you receive along with the name of the product so that we can analyze it and help you better. Thank you.