Veeramani,
>> We have checked with our team and they confirmed that the detection is incorrect and it will be fixed in the update.
Any ETA on when will the update take into effect?
>> Have you received email from the development team? If you did not receive it, kindly check your spam and junk folder too.
No we haven't received any emails from dev team.
>> Do you get threat alert from AVG after updating AVG Internet Security? If you get threat alert after updating AVG, kindly reply to that email. Keep us updated.
Can you be more specific to exactly what update you are referring to, and how we can verify? And why should we reply again to a different email when you can do that from your end.
Regards
Hello Puru,
We are sorry for the inconvenience caused.
We have checked with our team and they confirmed that the detection is incorrect and it will be fixed in the update.
Have you received email from the development team? If you did not receive it, kindly check your spam and junk folder too.
Do you get threat alert from AVG after updating AVG Internet Security?
If you get threat alert after updating AVG, kindly reply to that email. Keep us updated.
We regret the inconvenience caused, Puru.
We've created a false-positive ticket on your behalf & forwarded it to our concerned team false-positive analysis team. They'll analyze the website & if found harmless, they'll whitelist it right away.
Furthermore, we've assigned hightest priority to your case. They'll get back to you via email at the earliest possible.
Meanwhile, your patience is very much appreciated.
Thanks!
Hello Puru,
Thank you for reaching AVG Support Community.
Please share the screenshot of the AVG Threat notification.
Are you not able to access this website on all of your browsers?
As you submitted the false positive form, our developers will analyze the website and get back to you by email.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
If you confirm that the file is safe, you can add it to the exception list in AVG Internet Security/ AVG AntiVirus FREE after uploading the file.
Please click this article for step-by-step instructions to add exceptions in AVG Internet Security/ AVG AntiVirus FREE…
Thank you.
We regret the inconvenience caused, Puru.
We've created a false-positive ticket on your behalf & forwarded it to our concerned team false-positive analysis team. They'll analyze the website & if found harmless, they'll whitelist it right away.
Furthermore, we've assigned hightest priority to your case. They'll get back to you via email at the earliest possible.
Meanwhile, your patience is very much appreciated.
Thanks!
Veeramani,
Why is this false positive happening to raffall.com, what's the main cause? Is there anything we can do from our end on this matter, to ensure we are not flagged again.
Regards
Hello Puru,
Thank you for reaching AVG Support Community.
Please share the screenshot of the AVG Threat notification.
Are you not able to access this website on all of your browsers?
As you submitted the false positive form, our developers will analyze the website and get back to you by email.
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update.
If you confirm that the file is safe, you can add it to the exception list in AVG Internet Security/ AVG AntiVirus FREE after uploading the file.
Please click this article for step-by-step instructions to add exceptions in AVG Internet Security/ AVG AntiVirus FREE…
Thank you.
Hello Puru,
We are sorry for the inconvenience caused.
We have checked with our team and they confirmed that the detection is incorrect and it will be fixed in the update.
Have you received email from the development team? If you did not receive it, kindly check your spam and junk folder too.
Do you get threat alert from AVG after updating AVG Internet Security?
If you get threat alert after updating AVG, kindly reply to that email. Keep us updated.