Hi Jeanette,
We're glad to help you.
You can submit a false positive request through this link.
Once we receive your request, a group of analysts will review the website & whitelist it, if it is found safe & goes through clean notes of AVG.
For further queries, feel free to write back to us.
It has now been whitelisted by your analyst group.
Thank you for your help!
Since yesterday I can not access my own website because of AVG Threat Secured Box appearing with the message
"We have safetely aborted connection with www.gogreenmakeup.se beacuase it ws infected with URL:Blacklist.
I have searched here on AVG Support Community board for tips how to solve it and even if this seems to be a common issue I really can't find anything that will help me get rid of this.
Thank you for updating the status, Jeanette.
Glad to know that your issue has been resolved.
Feel free to contact us if you need assistance with AVG.
Thank you for your reply!
First I attatch a prt sc as a file and got error.
Second try with just adding the url to my website I could send the request without problem.
Glad to hear that, Jeanette.
Meanwhile, you can add the website URL to AVG exceptions list at your own risk.
Click this link for steps to exclude the URl from AVG scanning.
Hi Jeanette,
We're glad to help you.
You can submit a false positive request through this link.
Once we receive your request, a group of analysts will review the website & whitelist it, if it is found safe & goes through clean notes of AVG.
For further queries, feel free to write back to us.
Would you be so kind to try submitting the request via different browser?
If issue persists, please try again after some time, as it seems that the server is down at the moment.
Thank you for your reply!
I have tried to submit via that link but I keep getting this message:
"The form cannot be sent
An internal error occurred while sending the form.
Please try to send the form again later."