Hello John,
I'm sorry to hear about this. Please share a screenshot of the AVG Detection (with the more information) to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
When trying to open a PDF file. File is then quarantined
Thank you for providing the log files.
I have escalated the case to the senior team, they will analyze the log files and get back to you via email.
Your patience is much appreciated.
John, thank you for providing the screenshots. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
I'm getting this error unless I turn off AVG.
Any fix in the works?
Hello John,
I'm sorry to hear about this. Please share a screenshot of the AVG Detection (with the more information) to assist you further. You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for providing the log files.
I have escalated the case to the senior team, they will analyze the log files and get back to you via email.
Your patience is much appreciated.
When trying to open a PDF file. File is then quarantined
John,
Thank you for providing the screenshot. Could you click on 'See details' at the bottom right hand corner and share another screenshot to determine which AVG component has detected the threat?