Hello Ian,
We really sorry to hear that.
Please follow the instructions to change the Firewall settings to check the status : Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).
Then check whether you are able to access it without any issues
Thank you.
Hello Yamuna,
Thank you for your reply. I'm afraid that I do not have an 'Internet Security' option via AVG Zen. I can enter Menu -> Device Settings which only provides the option to change the device name and type.
Thank you for your reply. I'm afraid that I do not have an 'Internet Security' option via AVG Zen. I can enter Menu -> Device Settings which only provides the option to change the device name and type.
AVG has recently started to prevent video streaming from our USB camera products. The problem is resolved when I uninstall AVG Protection or put it into passive mode. At first I thought there may have been a conflict with Microsoft Security Essentials (MSE) however this is not the case as the problem still persists when MSE is uninstalled. Also, adding our application to the list of exceptions in AVG does not solve the problem.
There is something preventing DirectShow from playing the video stream. In our application I detect an EC_ERRORABORT event from DirectShow with an E_ACCESSDENIED error when AVG Protection is running but it is not clear what is causing it. I would guess this may also be the cause for several other recent comments on the forum regarding webcams and video playback software.
Please let me know if it would be helpful for me to send log files or any further information as it would seem this is potentially an issue for a lot of people.
There is something preventing DirectShow from playing the video stream. In our application I detect an EC_ERRORABORT event from DirectShow with an E_ACCESSDENIED error when AVG Protection is running but it is not clear what is causing it. I would guess this may also be the cause for several other recent comments on the forum regarding webcams and video playback software.
Please let me know if it would be helpful for me to send log files or any further information as it would seem this is potentially an issue for a lot of people.
Hello Ian,
We really sorry to hear that.
Please follow the instructions to change the Firewall settings to check the status : Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).
Then check whether you are able to access it without any issues
Thank you.
We really sorry to hear that.
Please follow the instructions to change the Firewall settings to check the status : Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).
Then check whether you are able to access it without any issues
Thank you.
Hello Ian,
We are sorry for the inconvenience caused.
We appreciate your efforts in getting this issue fixed. The issue that you are experiencing has been already reported to our developers and they are working on it with high priority.
So, these issues will be fixed in the next upcoming future updates
We appreciate your patience and understanding in this matter.
Thank you.
We are sorry for the inconvenience caused.
We appreciate your efforts in getting this issue fixed. The issue that you are experiencing has been already reported to our developers and they are working on it with high priority.
So, these issues will be fixed in the next upcoming future updates
We appreciate your patience and understanding in this matter.
Thank you.
Hello Ian,
We are sorry to hear that.
We request you to send the screenshot of the AVG Zen you have installed so that we can assist you better.
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Also, please do confirm us back whether you have installed paid, free or trial version.
Thank you.
We are sorry to hear that.
We request you to send the screenshot of the AVG Zen you have installed so that we can assist you better.
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Also, please do confirm us back whether you have installed paid, free or trial version.
Thank you.
I am using the free version of AVG. Here are the details:
