Hello Leo,
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that AVG Tuneup does not detect SATA drive through USB. We will check and help you to resolve it.
We understand that you would like to go back to previous user Interface of AVG Tuneup to avail defragment option. We are sorry to inform you that its not possible to get older Interface. We made this decision after careful consideration, taking into account evolving user needs and technical challenges.
We understand that changes like these can be unexpected and sometimes challenging to adapt to, and we appreciate your feedback.
Your understanding is important to us, and we hope these changes contribute to an improved user experience over time. If you have any specific concerns or suggestions about the new UI, please don't hesitate to share them. Your input is invaluable as we strive to make our products even better.
Also, could you please share us the screenshot of AVG Tuneup program which does not detect the drive and screenshot of the windows page which detect the drive?
Confirm the version of operating system installed in your device. So, we can check and help you better. We look forward for your response.
Hi,
I connected a "problem"-SATA drive through USB to my TuneUP running PC but TuneUp does not see that drive, Windos does.
I there a way to go back to the former Dashboard, the new one is missing Defrag (and more?)
Kind regards,
Leo
Hello Leo,
Thank you for reaching AVG Support channel. We are sorry for the inconvenience caused. We understand that AVG Tuneup does not detect SATA drive through USB. We will check and help you to resolve it.
We understand that you would like to go back to previous user Interface of AVG Tuneup to avail defragment option. We are sorry to inform you that its not possible to get older Interface. We made this decision after careful consideration, taking into account evolving user needs and technical challenges.
We understand that changes like these can be unexpected and sometimes challenging to adapt to, and we appreciate your feedback.
Your understanding is important to us, and we hope these changes contribute to an improved user experience over time. If you have any specific concerns or suggestions about the new UI, please don't hesitate to share them. Your input is invaluable as we strive to make our products even better.
Also, could you please share us the screenshot of AVG Tuneup program which does not detect the drive and screenshot of the windows page which detect the drive?
Confirm the version of operating system installed in your device. So, we can check and help you better. We look forward for your response.
Thank you for writing us back, Leo.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused.
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Hi Veeramami,
Thank you forr your quick reply.
Enclosed yoiu can find a complete summary of all my programs.
I hope this will make clear what the problem is.
Kind regards,
Leo