Hello Don,
Thank you for contacting us with your concerns. Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify what do you mean by troubleshooting utility of AVG Ultimate? It could be very helpful for us to determine your issue if you could provide us with the screenshots ( http://avgclick.me/getscreenshot ) of the issue you are experiencing and assist you further.
Once you have the screenshot ready, click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Thank you.
When using Troubleshooting facility and on pressing execute - I am required to insert user name and password. What I consider these to be is not recognised. Not sure I was given these details when downloading and installing as this was done by AVGs technical staff. Please assist.
Hello Don,
Thank you for contacting us with your concerns. Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify what do you mean by troubleshooting utility of AVG Ultimate? It could be very helpful for us to determine your issue if you could provide us with the screenshots ( http://avgclick.me/getscreenshot ) of the issue you are experiencing and assist you further.
Once you have the screenshot ready, click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Thank you.