Hello Patrick,
We're sorry for the inconvenience caused. We'll look into this further.
Please follow the below steps & let us know if it helps:
Open AVG Internet Security - Menu - Settings - Full protection (left panel) - Enhanced firewall - Find 'For programs with no defined rules' section & change the option to 'Auto decide' from 'Ask'.
Keep us informed.
I have just purchased Microsoft PDF converter and tried to open a file to convert to word but Ransomware protection would not open it. A prompt comes up offering to bock the App or Allow App. I chose Allow and tried to convert again but returns the the original response. How do I turn the AVG product off?
We're sorry to hear that the issue persists, Patrick.
Kindly share us the screenshot of the threat message you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Note: Kindly click on "See Details" on the threat pop-up and then share us the screenshot.
Thanks in advance!
Hello Patrick,
We're sorry for the inconvenience caused. We'll look into this further.
Please follow the below steps & let us know if it helps:
Open AVG Internet Security - Menu - Settings - Full protection (left panel) - Enhanced firewall - Find 'For programs with no defined rules' section & change the option to 'Auto decide' from 'Ask'.
Keep us informed.