Van AVG FREE naar

Beste,

Ik heb vandaag mijn AVG free geupdate en een jaarabonnement genomen. Betaald met Visa.
Ik heb ook AVG tuneup. Of is dit hetzelfde?

De betaling werd aanvaard maar ik krijg geen activeringscode?
Wat liep er mis?

Met vriendelijke groeten
Erik Laureys

Van: avg.cs@digitalriver.com [mailto:avg.cs@digitalriver.com]
Verzonden: maandag 16 december 2019 13:27
Aan: erik.myriam@telenet.be
Onderwerp: AVG Technologies - Bevestiging van bestelling (bestelnummer16757754710)

AVGBevestiging bestelling
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					<table align="center" style="width: 450pt;"><tbody><tr><td colspan="1" rowspan="1"><span style="font-size: 18pt;"><span style="color: #4e4a47;"><span>Hartelijk dank dat u voor AVG hebt gekozen.</span></span></span></td></tr><tr><td colspan="1" rowspan="1"><span><b><span style="color: #4e4a47;"><span><font size="3">Beste Erik Laureys,</font></span></span></b><br>									<br>									<span style="font-size: 9pt;"><span style="color: #818387;"><span>De gegevens van uw bestelling staan hieronder. U kunt uw bestelling bekijken en beheren op <a href="http://myaccount.avg.com/" target="_blank"><font color="#00afd0">AVG MyAccount</font></a>. (U hebt nog geen accountwachtwoord ingesteld? <a href="https://myaccount.avg.com/nl-be/my-account-lostpassword" target="_blank"><font color="#00afd0">Doe het hier</font></a>.)</span></span></span></span>
								<table style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 34%;"><span><b><span style="font-size: 10.5pt;"><span style="color: #4e4a47;"><span>Bestelnummer:</span></span></span></b><br>												(removed)</span></td><td colspan="1" rowspan="1" style="width: 34%;"><span><b><span style="font-size: 10.5pt;"><span style="color: #4e4a47;"><span>Besteldatum:</span></span></span></b><br>												<span style="font-size: 10.5pt;"><span style="color: #818387;"><span>16 december 2019</span></span></span></span></td></tr></tbody></table>
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		<table align="center" style="width: 450pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top">
					<table align="center" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span><font color="#000000"><font face="Times New Roman"><font size="3"><img id="_x0000_i1026" src="http://drh.img.digitalriver.com/DRHM/Storefront/Site/avgstore/pb/images/gc-notifications/div-white2.png" style="height: 33px; width: 600px;"></img></font></font></font></span></td></tr><tr><td colspan="1" rowspan="1"><span> </span>
								<table style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 20%;"><b><span style="font-size: 10pt;"><span style="color: #333333;"><span>Productnaam</span></span></span></b></td><td colspan="1" rowspan="1" style="width: 50%;"> </td><td colspan="1" rowspan="1" style="width: 14%;"><b><span style="font-size: 10pt;"><span style="color: #333333;"><span>Prijs incl. btw</span></span></span></b></td></tr><tr><td colspan="1" rowspan="1" style="width: 15%;"><span><font color="#000000"><font face="Times New Roman"><font size="3"><img id="_x0000_i1027" src="http://drh.img.digitalriver.com/DRHM/Storefront/Company/avgstore/images/product/thumbnail/AVG-Peformance-Pro-icon.png" style="width: 60px;"></img></font></font></font></span></td><td colspan="1" rowspan="1" valign="top" style="width: 65%;"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>AVG TuneUp</span></span></span></b><br>												<span style="font-size: 9pt;"><span style="color: #999999;"><span>3-jarig abonnement, Onbeperkt aantal apparaten, <b><span>Elke drie jaar een rekening</span></b></span></span></span></span></td><td colspan="1" rowspan="1" valign="top" style="width: 15%;"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>€ 69,99</span></span></span></span></td></tr></tbody></table>
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								<table style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" valign="top">
											<table style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 19%;"><span> </span></td><td colspan="1" rowspan="1" style="width: 49%;"><span> </span></td><td colspan="1" rowspan="1" style="width: 10%;"><span> </span></td><td colspan="1" rowspan="1" style="width: 22%;"><span> </span></td></tr><tr><td colspan="3" rowspan="1"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>Subtotaal:  </span></span></span></b></span></td><td colspan="1" rowspan="1"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>€ 57,84</span></span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>Korting:  </span></span></span></b></span></td><td colspan="1" rowspan="1"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>€ 0,00</span></span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>Btw:  </span></span></span></b></span></td><td colspan="1" rowspan="1"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>€ 12,15</span></span></span></span></td></tr><tr><td colspan="3" rowspan="1"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>Totaal:  </span></span></span></b></span></td><td colspan="1" rowspan="1"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>€ 69,99</span></span></span></b></span></td></tr></tbody></table>
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								<table style="width: 100%;"><tbody><tr><td colspan="2" rowspan="1"><span> </span></td></tr><tr><td colspan="1" rowspan="1" style="width: 50%;"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>Factuuradres</span></span></span></b></span></td><td colspan="1" rowspan="1" style="width: 50%;"><span><b><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span>Betalingsgegevens</span></span></span></b></span></td></tr><tr><td colspan="1" rowspan="1" valign="top"><span><span style="font-size: 9pt;"><span style="color: #818387;"><span>Erik Laureys<br>												9070<br>												België<br>												<a href="https://support.avg.com/ckeditor/ckeditor-4.x/rel/erik.myriam@telenet.be" target="_blank"><font color="#00afd0">erik.myriam@telenet.be</font></a></span></span></span></span></td><td colspan="1" rowspan="1" valign="top"><span><span style="font-size: 9pt;"><span style="color: #818387;"><span>Zoek naar <b><span>DRI*AVG Technologies</span></b> op uw creditcardafschrift. </span></span></span></span></td></tr></tbody></table>
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		<table align="center" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1">
					<table align="center" style="width: 450pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span><font color="#000000"><font face="Times New Roman"><font size="3"><img id="_x0000_i1028" src="http://drh.img.digitalriver.com/DRHM/Storefront/Site/avgstore/pb/images/gc-notifications/div-grey2.png" style="height: 33px; width: 600px;"></img></font></font></font></span></td></tr><tr><td colspan="1" rowspan="1">
								<table style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><br>												<span><span style="font-size: 19.5pt;"><span style="color: #4e4a47;"><span>Aan de slag</span></span></span></span></td></tr></tbody></table>
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								<table style="width: 100%;"><tbody><tr><td colspan="2" rowspan="1" valign="top"><span> </span></td></tr><tr><td colspan="2" rowspan="1" valign="top"><span><b><span style="color: black;"><span><font size="3">AVG TuneUp</font></span></span></b></span></td></tr><tr style="height: 11.25pt;"><td colspan="2" rowspan="1" valign="top" style="height: 11.25pt;"> </td></tr><tr><td colspan="1" rowspan="1" style="width: 5%;"><span> </span></td><td colspan="1" rowspan="1" valign="top" style="width: 95%;">
											<table align="center" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1">
														<table align="left" style="margin-left: -3px; width: 100%;"><tbody><tr style="height: 15pt;"><td colspan="1" rowspan="1" style="height: 15pt;"> </td></tr><tr><td colspan="1" rowspan="1"><b><span style="font-size: 13.5pt;"><span style="color: #818387;"><span>Ga als volgt te werk om het nieuwe product op uw apparaat te installeren</span></span></span></b><br>																		<span><b><span style="font-size: 13.5pt;"><font color="#4e4a47">1</font></span></b><span style="font-size: 10.5pt;"><span style="color: #4e4a47;"><span><b> Downloaden</b></span></span></span></span><br>																		<span><span style="font-size: 9pt;"><span style="color: #818387;"><span>Klik hier om te beginnen met het downloaden van uw product:</span></span></span></span></td></tr><tr style="height: 11.25pt;"><td colspan="1" rowspan="1" style="height: 11.25pt;"> </td></tr></tbody></table>
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														<table align="left" style="margin-left: -3px;"><tbody><tr><td colspan="1" rowspan="1">
																	<table align="center"><tbody><tr style="height: 30pt;"><td colspan="1" rowspan="1" style="height: 30pt;"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><a href="http://files-download.avg.com/inst/mp/AVG_Performance_823.exe" target="_blank"><b><span style="color: white;">Downloaden voor Windows</span></b><br>																					<span style="color: white;">AVG PC TuneUp</span></a> </span></span></span></span></td></tr></tbody></table>
																	</td></tr><tr style="height: 15pt;"><td colspan="1" rowspan="1" style="height: 15pt;"> </td></tr><tr><td colspan="1" rowspan="1">
																	<table align="center"><tbody><tr style="height: 30pt;"><td colspan="1" rowspan="1" style="height: 30pt;"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><a href="https://play.google.com/store/apps/details?id=com.avg.cleaner" target="_blank"><b><span style="color: white;">Downloaden voor Android</span></b><br>																					<span style="color: white;">AVG Cleaner PRO</span></a> </span></span></span></span></td></tr></tbody></table>
																	</td></tr><tr style="height: 15pt;"><td colspan="1" rowspan="1" style="height: 15pt;"> </td></tr><tr><td colspan="1" rowspan="1">
																	<table align="center"><tbody><tr style="height: 30pt;"><td colspan="1" rowspan="1" style="height: 30pt;"><span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><a href="https://install.avcdn.net/macosx/avg/tuneup/avgtuneup.dmg" target="_blank"><b><span style="color: white;">Downloaden voor Mac</span></b><br>																					<span style="color: white;">AVG TuneUp Premium</span></a> </span></span></span></span></td></tr></tbody></table>
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														<table align="left" style="margin-left: -3px; width: 100%;"><tbody><tr style="height: 15pt;"><td colspan="1" rowspan="1" style="height: 15pt;"> </td></tr><tr><td colspan="1" rowspan="1"><span><b><span style="font-size: 13.5pt;"><font color="#4e4a47">2</font></span></b><span style="font-size: 10.5pt;"><span style="color: #4e4a47;"><span><b> Installeren</b></span></span></span></span><br>																		<span><span style="font-size: 9pt;"><span style="color: #818387;"><span>Dubbelklik op het gedownloade bestand om de installatie te starten. Volg de instructies op het scherm.</span></span></span></span><br>																		<span><b><span style="font-size: 13.5pt;"><font color="#4e4a47">3</font></span></b><span style="font-size: 10.5pt;"><span style="color: #4e4a47;"><span><b> Uw licentienummer invoeren</b></span></span></span></span><br>																		<span><span style="font-size: 9pt;"><span style="color: #818387;"><span>U activeert uw product door het volgende licentienummer in te voeren wanneer u hierom wordt gevraagd:</span></span></span></span><br>																		(removed)</td></tr></tbody></table>
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											</td></tr><tr style="height: 11.25pt;"><td colspan="2" rowspan="1" valign="top" style="height: 11.25pt;"> </td></tr><tr><td colspan="1" rowspan="1" style="width: 5%;"><span> </span></td><td colspan="1" rowspan="1" valign="top" style="width: 95%;"> </td></tr></tbody></table>
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		<table align="center" style="width: 450pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top">
					<table align="center" style="width: 450pt;"><tbody><tr><td colspan="1" rowspan="1" valign="top"><span><font color="#000000"><font face="Times New Roman"><font size="3"><img id="_x0000_i1029" src="http://drh.img.digitalriver.com/DRHM/Storefront/Site/avgstore/pb/images/gc-notifications/div-white2.png" style="height: 33px; width: 600px;"></img></font></font></font></span></td></tr><tr><td colspan="1" rowspan="1">
								<table style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 100%;"> </td></tr><tr><td colspan="1" rowspan="1">
											<table align="center" style="width: 80%;"><tbody><tr><td colspan="1" rowspan="1"><span> </span></td></tr><tr><td colspan="1" rowspan="1"><span style="font-size: 18pt;"><span style="color: #4e4a47;"><span>Over AVG MyAccount</span></span></span><br>															<font color="#4e4a47"><font size="2">U kunt u op elk moment aanmelden bij AVG MyAccount om eenvoudig uw abonnementen te beheren, producten opnieuw te downloaden, uw profiel te bewerken en nog veel meer.</font></font><br>															<br>															<span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><a id="dr_helpLink" href="https://myaccount.avg.com/" target="_blank"><img id="_x0000_i1030" src="http://drh.img.digitalriver.com/DRHM/Storefront/Site/avgstore/pb/images/gc-notifications/myaccount-en_US.png"></img></a></span></span></span></span></td></tr><tr><td colspan="1" rowspan="1"><br>															<br>															<span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><img id="_x0000_i1031" src="http://drh.img.digitalriver.com/DRHM/Storefront/Site/avgstore/pb/images/gc-notifications/New_Order_Confirmation/support-center.png"></img></span></span></span><br>															<br>															<span style="font-size: 18pt;"><span style="color: #4e4a47;"><span>Hulp nodig?</span></span></span><br>															<br>															<span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><a id="dr_helpLink" href="https://support.avg.com/" target="_blank"><img id="_x0000_i1032" src="http://drh.img.digitalriver.com/DRHM/Storefront/Site/avgstore/pb/images/gc-notifications/avg-support-center_en_US.png"></img></a></span></span></span></span><br>															<font size="2"><font color="#4e4a47">Handige tip: Om sneller geholpen te worden, vermeld uw bestelnummer wanneer u in verband met uw bestelling contact opneemt met de klantenservice van AVG: </font><b><span style="color: #339922;">16757754710</span></b></font><br>															<br>															<br>															<span><span style="font-size: 9pt;"><span style="color: #4e4a47;"><span><a href="http://store.digitalriver.com/store?SiteID=avgstore&amp;Action=DisplayAVGInvoicePage&amp;orderToken=GlZD4zZr0fSN42IRHKNq07pBDdfydVGrEIh4%2BTA9UdhCYeCIE6gK9f5tjlI1cAsJ" target="_blank"><font color="#00afd0">Klik hier</font></a> om uw factuur op te halen. </span></span></span></span></td></tr></tbody></table>
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Hi Erik,

The support available here is in English currently. You can for example use Google Translator (https://translate.google.co.uk/?hl=en&tab=TT1) to translate our message to your language.
Upon checking your account, we see that you've subscribed to AVG TuneUp. It is an optimization tool that helps us to enhance the computer's performance.
We see that the activation code (wallet key) is sent to you in the order confirmation email (which you've provided).
However, we've sent you an email including the activation code. Reason being, it isn't recommended to share the order/account details over this post.

Hi Erik,

The support available here is in English currently. You can for example use Google Translator (https://translate.google.co.uk/?hl=en&tab=TT1) to translate our message to your language.
Upon checking your account, we see that you've subscribed to AVG TuneUp. It is an optimization tool that helps us to enhance the computer's performance.
We see that the activation code (wallet key) is sent to you in the order confirmation email (which you've provided).
However, we've sent you an email including the activation code. Reason being, it isn't recommended to share the order/account details over this post.