Meanwhile I am asked to pay AVG Ultimate 79,99€. So: send me new references to pay the correct amount, 79,99 - 59,99(already paid on 04/04) instead of a refunding. THX and kind regards.
Hello Rik,
Thank you for reaching us on this channel. We acknowledge your refund request.
We would request you to reach our billing team through phone or chat. They will help you to change the AVG product instead of refund.
Visit support.avg.com/support_sales?l=en to reach our billing team.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate.
NOTE: The below message is translated for your convenience using Google Translate.
Hallo Rik,
Bedankt dat je ons op dit kanaal hebt bereikt. We erkennen uw teruggaveverzoek.
Wij verzoeken u contact op te nemen met ons factureringsteam via telefoon of chat. Zij zullen u helpen om het AVG-product te wijzigen in plaats van terug te betalen.
Ga naar support.avg.com/support_sales?l=nl om ons factureringsteam te bereiken.
Ondersteuning via dit kanaal is alleen beschikbaar in het Engels. U kunt ons in het Engels terugschrijven of we helpen u in uw taal met Google Translate.
Heb op 04/04 59,99€ betaald met verkeerde mededeling, nl (Order number removed for privacy reason). Wens geld terug te krijgen en andere bestelling te doen…
Hello Rik,
Thank you for reaching us on this channel. We acknowledge your refund request.
We would request you to reach our billing team through phone or chat. They will help you to change the AVG product instead of refund.
Visit support.avg.com/support_sales?l=en to reach our billing team.
Support through this channel is available only in English. You can write back to us in English or we'll help you in your language using Google Translate.
NOTE: The below message is translated for your convenience using Google Translate.
Hallo Rik,
Bedankt dat je ons op dit kanaal hebt bereikt. We erkennen uw teruggaveverzoek.
Wij verzoeken u contact op te nemen met ons factureringsteam via telefoon of chat. Zij zullen u helpen om het AVG-product te wijzigen in plaats van terug te betalen.
Ga naar support.avg.com/support_sales?l=nl om ons factureringsteam te bereiken.
Ondersteuning via dit kanaal is alleen beschikbaar in het Engels. U kunt ons in het Engels terugschrijven of we helpen u in uw taal met Google Translate.
Hello Rik,
Kindly contact our billing team using above metioned information. They will check and help you to clarify about subscription detail right away. Thank you.
Meanwhile I am asked to pay AVG Ultimate 79,99€. So: send me new references to pay the correct amount, 79,99 - 59,99(already paid on 04/04) instead of a refunding. THX and kind regards.