Hi Godelieve,
The support available here is in English currently. You can make use of Google Translator to translate our message to your language.
We're glad to help pointing you in the right direction. Upon checking our records, we see that the card linked to your account has the expiry date as 02/2019.
Hence, you've received the email regarding the expired card. In this regard, you can reach our billing team via chat to update the card details. To reach them, you can use this link.
They'll also help you to check the available offers & renew AVG Internet Security at a discounted price (if you prefer).
Thank you for your understanding in advance!
ik krijg voortdurend berichten dat mijn abonnement niet automatisch verlengd kan worden omdat mijn betaalkaart ofwel geblokkeerd is of binnenkort vervalt.
Mijn kaart is niet geblokkeerd en vervalt pas in 2021 dus ???
Why do I have to arrange this via an expensive chat?
Why can't I just arrange it via e-mail?
Hi Godelieve,
The support available here is in English currently. You can make use of Google Translator to translate our message to your language.
We're glad to help pointing you in the right direction. Upon checking our records, we see that the card linked to your account has the expiry date as 02/2019.
Hence, you've received the email regarding the expired card. In this regard, you can reach our billing team via chat to update the card details. To reach them, you can use this link.
They'll also help you to check the available offers & renew AVG Internet Security at a discounted price (if you prefer).
Thank you for your understanding in advance!
We're not in a position to collect your card details over the email channel, Godelieve. Reason being, privacy concerns. Hence, we've suggested you to reach our billing team via chat to make this process easier. The chat channel is a free support channel. Thank you for your understanding in advance!