Hi, I purchased
AVG Internet Security (Multi-Device)
AVG TuneUp (Multi-Device)
I thought it took care of everything e.g. viruses, tracking, visibility of my IP address etc. but I keep getting messages asking if I want AVG to resolve a threat …Yes please, isn't that what I paid for? Apparently not because messages also pop up asking if I want to buy another product because my IP address is visible or 'You are being tracked' and inviting me to buy more stuff.
I just want something secure that takes care of all of the above please. Constantly being asked to buy more products is beyond annoying. Now I don't even know what I did pay for. Please help!
Hello Paula,
Thank you for contacting AVG Community Support.
We understand that you are getting message asking to pay more.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know when you started getting this message?
Also please do share us the screenshot of the pop up you get.
Here is an article for taking screenshot: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=avg+screenshot&supportType=home)
Awaiting for your response.
Hello Paula,
Thank you for contacting AVG Community Support.
We understand that you are getting message asking to pay more.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know when you started getting this message?
Also please do share us the screenshot of the pop up you get.
Here is an article for taking screenshot: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=avg+screenshot&supportType=home)
Awaiting for your response.
I am getting the same thing? I have a valid account with multiple items covered, but when I try to resolve an issue I am being asked for payment?
Hello Peter,
We are really sorry to know that AVG is asking you to pay more. Please accept our sincere apologies for the inconvenience caused.
Please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.