Hello Maria,
I am sorry to hear that. Please open the control panel and check if you see two entries of AVG Protection/ Internet Security. If so, please follow the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to remove the old traces.
If you face any difficulties, please contact us.
Hi, I have upgraded to AVG ultimate from a previous version of AVG... however my computer is now very slow. I am wondering if I the old version didn't completly uninstall - is there a way to tell?
Hello Maria,
I am sorry to hear that. Please open the control panel and check if you see two entries of AVG Protection/ Internet Security. If so, please follow the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG to remove the old traces.
If you face any difficulties, please contact us.