Videos through avg secure browser

I get an error message when I try and play videos on the secure browser.  Facebook or youtube.  

 

I have sent you an email asking for the error screenshot, Hope
Kindly check and revert.

Hi, Hope

We will check that for you.
Could you share us the screenshot of the error message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hi, Hope

We will check that for you.
Could you share us the screenshot of the error message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I cannot attach.  The screen comes up that I can choose but it will not allw me to search.  Can I email it to you?