View scan results in avg antivirus 2017

General discussion
3

Hello Julie,
We are sorry to know that the issue persists. We have emailed you the steps to collect error logs from your computer. Please run the tool and upload the logs. This will be escalated to the senior team and they will analyse the same and then contact you through email.
Thank you

1

Karthikeyan, yes, I am still having problems finding how to view results.  you mentioned to let you know so error logs could be collected.  Thank you

2

Hello Julie,
We are sorry to know that the issue persists. We have emailed you the steps to collect error logs from your computer. Please run the tool and upload the logs. This will be escalated to the senior team and they will analyse the same and then contact you through email.
Thank you