Virtual IP stuck on 'Obtaining', no internet as a result

Hi,

I'm having some trouble with AVG Secure VPN. Whenever I try to connect via another location, I'm forever stuck with my virtual IP on 'Obtaining' which essentially disconnects me from the internet. Other locations don't work as I've cycled through nearly all of them now with similar results, I've also changed my DNS settings and reinstalled AVG VPN with no effect. The only way that I can browse the internet is to disconnect the VPN.

How do I resolve this?