User Linda Mitchell has posted their own topic (https://support.avg.com/answers?id=906b0000000DbRbAAK).
AVG Guru
I am having same problem. Removing the TrustedInstaller from vault does not work. Here is what I see:
- The WindowsUpdate agent was taken over. It is set to automatic - which I did not set up.
- Something is trying to force me to install Cisco VPN client (64); I already have the 32 bit version.
- A Homegroup icon appears on my desktop trying to entice me to create homegroup (which I already had).
- Printer that was connected via USB to desktop - it no longer works, drivers were removed, not by me. Tried to reinstall them (HP photosmart 2610), but they are never found by the printer device. The Cisco problem appears.
- I believe that the explorer.exe (in c:\windows) was replaced as it had the TrustedInstaller as owner; program version: 6.1.7.601.23537. It was the process that was requesting that I install Cisco VPN cient.
- A suspected windows update agent: C:\Windows\System32\wuaueng.dll also has TrustedIstaller as owner; has product version: 7.6.7601.23453 modified 5/13/2013
I have found some clues on how to resolve this at:https://answers.microsoft.com/en-us/windows/forum/windows_7-security/unknown-credential-virtualappdidlogical/40467173-a75a-44b2-8617-5aa7a0479925 and Update Windows Update Agent to latest version - Windows Client | Microsoft Learn but I still have not resolved my problem.
I have a question about this same problem. In my credential list I also have a strange name that is really not a name but a combination of letters as well as dots for a password. Removing it does no good, as it returns. Some of the info I have looked at says that this is installed by another computer. Or could be I installed new software, which I have. My system is connected to Wifi and my son has an ipad also connected. I feel like it must be a virus or is it??? Please help. Thank you. JoJo
Norman, could you please let me know what is the method you are following to remove it?
I feel that you do not understand my situation. That VIRTUALAPP/DIDLOGICAL is a Virus/Malware that has taken over control of my computer as Administrator. When I remove it from Credential Manager it just replicates itself automatically and I am still denied access because I do not have the hidden password. I did not install this it installed itself and as a result I can no longer use my computer. I have paid you for two years of your subscription, the first year end on May 24/15. I want to cancel my subscription for the 2016 period and request a refund of that amount paid.
How can I get rid of this "virtualapp/didlogical"? It presently has control of my PC (Windows 7). When deleted it automatically replicates itself and is blocking any removal efforts by requiring me to provide an Administrator password. When I try to do that I can see that it has taken over the Administrative function. I see that others claim it is associated with Windows Live (maybe Messenger) but it is a problem in that I cannot gain access to my computer.
User Linda Mitchell has posted their own topic (https://support.avg.com/answers?id=906b0000000DbRbAAK).
AVG Guru
Hello Jeanette,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
May I know the name of the AVG program installed on your system?
Have you tried to scan your system using AVG program?
We kindly request you to please update your AVG program to latest virus definition and scan your system completely.
Please feel free to get back to us for further assistance.
Thank you.
I feel that you do not understand my situation. That VIRTUALAPP/DIDLOGICAL is a Virus/Malware that has taken over control of my computer as Administrator. When I remove it from Credential Manager it just replicates itself automatically and I am still denied access because I do not have the hidden password. I did not install this it installed itself and as a result I can no longer use my computer. I have paid you for two years of your subscription, the first year end on May 24/15. I want to cancel my subscription for the 2016 period and request a refund of that amount paid.
I have a question about this same problem. In my credential list I also have a strange name that is really not a name but a combination of letters as well as dots for a password. Removing it does no good, as it returns. Some of the info I have looked at says that this is installed by another computer. Or could be I installed new software, which I have. My system is connected to Wifi and my son has an ipad also connected. I feel like it must be a virus or is it??? Please help. Thank you. JoJo
I am having same problem. Removing the TrustedInstaller from vault does not work. Here is what I see:
- The WindowsUpdate agent was taken over. It is set to automatic - which I did not set up.
- Something is trying to force me to install Cisco VPN client (64); I already have the 32 bit version.
- A Homegroup icon appears on my desktop trying to entice me to create homegroup (which I already had).
- Printer that was connected via USB to desktop - it no longer works, drivers were removed, not by me. Tried to reinstall them (HP photosmart 2610), but they are never found by the printer device. The Cisco problem appears.
- I believe that the explorer.exe (in c:\windows) was replaced as it had the TrustedInstaller as owner; program version: 6.1.7.601.23537. It was the process that was requesting that I install Cisco VPN cient.
- A suspected windows update agent: C:\Windows\System32\wuaueng.dll also has TrustedIstaller as owner; has product version: 7.6.7601.23453 modified 5/13/2013
I have found some clues on how to resolve this at:Redirecting and Update Windows Update Agent to latest version - Windows Client | Microsoft Learn but I still have not resolved my problem.
Norman, could you please let me know what is the method you are following to remove it?