Virus databases are not updated

AVG Protection
4

Irina,
We appreciate your efforts, please change DNS server address to public DNS in Windows and check if that fix the issue.

(1) Right click on network icon in the taskbar and click "Open Network and Sharing Center"

(2) Click "Change adapter settings"

(3) Select the active/ connected network adapter and right click and select "Properties"

(4) Select "Internet Protocol Version 4 (TCP/IPv4)" and click properties and then select "Use the following DNS server address". (By default "obtain DNS server address automatically" is selected). When you select "Use the following DNS server address", you can use the DNS address you want. Popular public DNS addresses are google DNS (8.8.8.8 or 8.8.4.4),

After changing the DNS settings, click ok in the TCP/IP properties wizard.

Once you change this settings, check if you are able to update AVG.

7

Thanks for the answer! Did everything according to the instructions, but the update does not happen. Writes an unknown error.

6

Irina,
We appreciate your efforts, please change DNS server address to public DNS in Windows and check if that fix the issue.

(1) Right click on network icon in the taskbar and click "Open Network and Sharing Center"

(2) Click "Change adapter settings"

(3) Select the active/ connected network adapter and right click and select "Properties"

(4) Select "Internet Protocol Version 4 (TCP/IPv4)" and click properties and then select "Use the following DNS server address". (By default "obtain DNS server address automatically" is selected). When you select "Use the following DNS server address", you can use the DNS address you want. Popular public DNS addresses are google DNS (8.8.8.8 or 8.8.4.4),

After changing the DNS settings, click ok in the TCP/IP properties wizard.

Once you change this settings, check if you are able to update AVG.

1

Virus databases are not updated. An unknown error occurs while loading the file servers.def.vpx

5

Thank you for your efforts.
This shouldn't be happening with the latest version of AVG.
May I know whether you are using the 18.2 version?
To check the version, open AVG Internet Security interface, click on "Menu–>About".
Keep us informed about the status.

3

I am using the 18.2.3046 version.Thanks for the help!

2

Thanks for the answer! Did everything according to the instructions, but the update does not happen. Writes an unknown error.