Karl,
We regret for the inconvenience, provide us the exact name and version of AVG you have installed. Have you tried to repair avgclick.me/RepairAVG AVG program?
Definitively the repair installation didn't help.
At update it just shows available updates.
I also tried manual change away from automatic and back to automatic (so that the update might have a correction side effect). No change.
What can be done to narrow the problem?
Even after cleanup and install from scratch the problems are the same.
What else could it be?
AVG Antivirus Free
17.2.3008
(querying update in the app; in the software list a different version is shown)
After the repair installation obviously a virus definition update was done. Is it a sign that it works again? Or do I have to check it during the next days?
Automatic virus definition update doesn't work on one Windows 7 computer anymore. On a 2nd computer it still works fine.
What to do?
What to check?
Hi Karl,
Thank you for providing us the information. Since you have already repaired, we suggest you to wait and check it once.
Also to Automatically update your AVG, please make sure that you have selected "Automatically Update" under Internet Security(Anti Virus FREE for Free Users)>Menu>Settings>Update>Settings.
Thank you!
Hi Karl,
We apologize for the inconvenience caused due to the Update issue. We request you to use our removal tools AVG Clear and AVG Remover:
1. Download and run the AVG Clear tool : https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool helps remove AVG 2017 and its residual files.
2. Open the AVG Clear tool.
3. Click Yes in the User Account control dialog.
4. Click No in the Windows safe mode dialog.
5. Select the installed version of AVG.
6. Click Uninstall, then click Restart computer.
7. After restart, download and run AVG Remover http://download.avg.com/filedir/util/AVG_Remover.exe to remove all AVG products.
8. Open AVG_Remover.exe.
9. Click Yes in the User Account control dialog.
Even after cleanup and install from scratch the problems are the same.
What else could it be?
Hi Karl,
We understand your concern regarding the Automatic Updates. We would like to inform you that the AVG Anti Virus FREE will automatically update itself once in every three days. We suggest you to wait and check once.
Thank you!
AVG Antivirus Free
17.2.3008
(querying update in the app; in the software list a different version is shown)
After the repair installation obviously a virus definition update was done. Is it a sign that it works again? Or do I have to check it during the next days?
Definitively the repair installation didn't help.
At update it just shows available updates.
I also tried manual change away from automatic and back to automatic (so that the update might have a correction side effect). No change.
What can be done to narrow the problem?