Hi there, 2x Trojan virus alerts in a piece of software legitimately downloaded. The vendor has run a virus test on the software package and needs to investigate further. They've requested the 'Virus Definition Version' but I am unable to locate in the free software. The User Guide doesn't help. I believe the paid version has a link available on 'AVG Internet Security' but I am running AVG Zen and no such link is visible. Pls advise how to access the information so vendor may escalate.
Hello Alex, We can understand that you wish to know the Virus Definition version of your AVG Program. But please confirm us whether you are using paid version of AVG in your Pc. If so, please let us know the order id or invoice id of your AVG Program. Thank you.
Hi Abirami, it's the FREE verion. I spoke with AVG this morn and they couldn't help and said I should use this community forum for free customers. Can you help?