Virus definitions are out of date

AVG Performance
7

Hello, David.
I apologize for the inconvenience this may have caused. This could be caused due to an interrupted connection with our update server. Please make sure that no other anti virus program is installed and active on your PC. I would request you to uninstall AVG Internet Security and re install it to resolve the situation.
Click on this link for steps to uninstall AVG.
Then refer to steps in this link on how to download and install AVG Internet Security.

6

Getting virus deffinitions out of date on my android phone

1

Hi, I have the error message "virus definitions are out of date" and when I try to update I get "unknown error". This is the third time I have had this error on 2 different PCs … not happy at all. Does anyone have a solution?

Have already tried the "repair" fix - no good

Rapidly losing patience with AVG

3

Getting virus deffinitions out of date on my android phone

4

Hello, Dave.
I regret for the inconvenience this may have caused. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.

Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!

2

David,
Sorry for the trouble. We have sent you an email instructions to follow. Please follow those steps to fix the update issue. If the issue persists or need further help, you can reconnect with our remote technicians using the link attached in email. Not to worry, they will resolve it or escalate it as soon as possible. Your patience is much appreciated.

5

Hello, David.
I apologize for the inconvenience this may have caused. This could be caused due to an interrupted connection with our update server. Please make sure that no other anti virus program is installed and active on your PC. I would request you to uninstall AVG Internet Security and re install it to resolve the situation.
Click on this link for steps to uninstall AVG.
Then refer to steps in this link on how to download and install AVG Internet Security.