Hi Ceri,
We're glad to look into this & help you.
Sometimes, this might happen if the program on your computer is unable to communicate with our server.
In this regard, we'd suggest you to restart your computer once & then try changing the network settings as mentioned in this article to check if it helps.
If issue persists, let us know. We'll help you to uninstall AVG using AVG Clear tool & reinstall.
My virus definitions are outdated but when I click to "Update Now", I get the message "Checking for virus definitions…" and the green bar goes back and forward indefinitely. I have tried uninstalling AVG but I just get the message that setup is in progress and try later. Please can anyone help? Thanks.
Glad to hear that, Ceri.
I appreciate your efforts.
Feel free to contact us if you need assistance with AVG.
Stay Safe!
Hi Dinesh - thank you for your advice. I have changed the DNS settings as mentioned in the article but I still have the issue. Please can you suggest what to do now? Many thanks, Ceri
That's strange. It should not appear when the PC is restarted.
In this case, I request you to perform a reinstallation of AVG antivirus free using our clear tool.
Refer this article and run AVG clear tool to remove AVG Antivirus free program traces.
To install AVG Antivirus free, refer this article.
Keep us apprised about the status.
Thank you for your reply Bala. I have tried this and get the message "Setup is already running. Please try to start the setup later". I am using the free version. Many thanks, Ceri
You are most welcome, Ceri.
Restart your PC once and then try repair of AVG Antivirus free.
Thank you.
Hi Bala, how do I repair AVG Antivirus Free? I have followed the instructions in the link you sent but I get the message "Setup is already running. Please try to start the setup later". Many thanks, Ceri