Virus definitions not updating

HI Carol,

We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
Also, share us the screenshot of the message that you receive after updating virus definitions.
Meanwhile, please try to change the network settings by following the steps in this article, as the program might be unable to communicate with our server.

It says virus definitions are outdated but when I click on update now the green bar goes back & forth then I get a message saying they are not up to date?

HI Carol,

We're glad to look into this & help you.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About).
Also, share us the screenshot of the message that you receive after updating virus definitions.
Meanwhile, please try to change the network settings by following the steps in this article, as the program might be unable to communicate with our server.

Glad to know that your issue has been resolved.

Feel free to reach us for further queries.

Thank you for your help, I have managed to complete the update,
Regards
Carol

Thank you for your help, I have managed to complete the update,
Regards
Carol