Virus definitions out of date

AVG Protection
1
My AVG says 'Virus definitions are out of date', but when I press 'Update' it goes onto another screen, says initialising, but then does nothing.  It won't update.
3

No problem, Julie.
Please double click on the icon of AVG Internet Security/AVG AntiVirus on your desktop. The program will get opened and we request you to provide the screenshot of that. 
Here is the link (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&supportType=home) which has complete set of steps to take a screenshot. You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

5

Hi Julie,

We will help you in fixing the issue.
It appears that you're using the older version of AVG Internet Security installed on your device. To proceed further, include the below information in this post:
- Operating system you're using on your PC (Windows XP, Windows 7, Windows 8 or Windows 10)
- Screenshot of your program's user interface.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

4

How do I take a screenshot on a laptop, and what is the user interface?

I'm using Windows 7 Home Premium.

2
Hi Julie,

We will help you in fixing the issue.
It appears that you're using the older version of AVG Internet Security installed on your device. To proceed further, include the below information in this post:
- Operating system you're using on your PC (Windows XP, Windows 7, Windows 8 or Windows 10)
- Screenshot of your program's user interface.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.