Virus definitions still won't update

AVG Protection
1
Hi,
your technicians have uninstalled and reinstalled the programme twice now to resolve the issue yet it still persists. Please can you provide a permanent solution.

Thanks
2
Hi Lotus,

We are sorry to hear that the issue persists.

We request you to repair the program and restart the computer twice.

Refer this article for repairing the program https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus

Then check for the issue again.

Let us know, the status of the issue.