Virus Definitions Updates

Hello Elizabeth,
We are here to help you. I have sent you an email, you can reply to my email if you need any further assistance.
Regards,
Alok.

Although I am fully protected by AVG, it seems as if the virus definitions update is not working. Normally I get an automatic daily update, but this has not happened for 6 days now.  When I go to settings & update, there is an almost instantaneous flash, then it says OK, but then nothing changes.  I have taken a screenshot of the relevant page. Hope you can help. Have tried to insert the screenshot into this message but can't.  Please send me another email so I can reply to you.

Hello Elizabeth,
We are here to help you. I have sent you an email, you can reply to my email if you need any further assistance.
Regards,
Alok.