Hello, Charles.
I apologize for the inconvenience this may have caused. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!
Virus definitions won't update. (180521-06 [Dec 31, 2013])
I tried 4 times to resolve the issue with no luck.
Uninstall is greyed out and is unclickable.
How do I get this resolved?
Thanks for any help.
Hello, Charles.
I apologize for the inconvenience this may have caused. Our developers are aware of this and confirmed an update will be released soon with a fix. Meanwhile, I ensure your device is protected and request you to keep the auto-update of apps is enabled in Google play store. Click on this link https://support.google.com/googleplay/answer/113412?hl=en for instructions to enable it if you have not already.
Once the fix is rolled out, you will get a notification and the AVG app will be updated automatically. After updating AVG app, restart your device and check for the status.
Thank you for your understanding!