Virus definitions won't update

Hello Lotus,

We are sorry to hear this.
Provide the screenshot of error appearing for AVG virus definitions update here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Hello Lotus, 

Thank you for the info, we appreciate your efforts. 
Let us know your Windows OS version, please.

It seems that the emails sent to you are not being received at your end.  Would you be so kind to check it & write back to us when you're available to receive emails?

My virus definitions won't update. It simply says host unreachable. How can I resolve this?

Hi Lotus, 

Thank you for the screenshot.

Let us try changing the Google DNS and check the status with Virus definitions update.
1. Press Windows and R key simultaneously to open Run command.
2. In Run window, type as "ncpa.cpl" without the quotes and click on OK button.
3. In Network connections window, please right-click the connection you use, and select Properties.
4. Double-click the Internet Protocol (TCP/IPv4) item on the Networking tab.
5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window. Click OK.
6) Select Use the following DNS server addresses.
8.8.8.8
8.8.4.4.
7) Click on Apply and Ok.

Initiate the update and inform the status here.

Thank you very much :slight_smile:

Thank you for providing us the info, Lotus. 
It seems that the program on your computer is unable to communicate with our server. In this regard, we'd suggest you to take advantage of our free remote assistance to make this process easier. An email which has the steps to connect with our remote team has been sent to you. Please follow those steps to connect & get this sorted in a timely manner.

Same outcome I'm afraid :frowning:

User-added image

Hello Lotus, 

Thank you for the info, we appreciate your efforts. 
Let us know your Windows OS version, please.

Hello Lotus,

We are sorry to hear this.
Provide the screenshot of error appearing for AVG virus definitions update here.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.