Hello Valerie,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly check and help you to resolve it.
For better clarification, please let us know the below information.
Please share the version of the AVG Internet Security on your PC.
To check that, open the AVG Internet Security on your PC > Menu > About.
Also, please let us know the operating system of your PC. (i.e, Windows 10, Windows 7, Mac OS, etc.,)
If possible, please provide the screenshot of the AVG window which show outdated virus definition.
Have you tried to reinstall the AVG Internet Security before?
Thank you.
On my AVG screen, there is a message saying "virus definitions are outdated".
When I click on "update now", nothing happens and the "virus definitions are outdated" message is still there.
What do I need to do to resolve this issue?
Valerie Crabtree
Hello Valerie,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly check and help you to resolve it.
For better clarification, please let us know the below information.
Please share the version of the AVG Internet Security on your PC.
To check that, open the AVG Internet Security on your PC > Menu > About.
Also, please let us know the operating system of your PC. (i.e, Windows 10, Windows 7, Mac OS, etc.,)
If possible, please provide the screenshot of the AVG window which show outdated virus definition.
Have you tried to reinstall the AVG Internet Security before?
Thank you.
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly check and help you to resolve it.
For better clarification, please let us know the below information.
Please share the version of the AVG Internet Security on your PC.
To check that, open the AVG Internet Security on your PC > Menu > About.
Also, please let us know the operating system of your PC. (i.e, Windows 10, Windows 7, Mac OS, etc.,)
If possible, please provide the screenshot of the AVG window which show outdated virus definition.
Have you tried to reinstall the AVG Internet Security before?
Thank you.