Hello Ann,
Thank you for contacting AVG Community Support.
I understand that you are unable to update the virus definitions.
I regret for the inconvenience and we will work together to sort this issue. This might happen due to software corruption during previous update, repairing AVG Internet Security will fix the issue. Please follow the steps from the below article to repair AVG Internet Security.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair&supportType=home)
If you still face any difficulties, please let us know and we will assist you further.
I keep getting a message that I am unprotected because my virus definitions are out of date but when I go to update I keep getting the mesage that something went wrong - try again — this has been happening for months - what can I do?
Hello Ann,
Thank you for contacting AVG Community Support.
I understand that you are unable to update the virus definitions.
I regret for the inconvenience and we will work together to sort this issue. This might happen due to software corruption during previous update, repairing AVG Internet Security will fix the issue. Please follow the steps from the below article to repair AVG Internet Security.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair&supportType=home)
If you still face any difficulties, please let us know and we will assist you further.