Hi
Still getting warnings that my virus Definitions need to be updated. I try to do it manually but the same message comes back.Have never received an error warning
Software version: 20.3.3120 (build 20.3.5200.575)
Virus definition version: 200513-0
Kaye
CouldI have a problem reinstalling?
Thank you for the information, Kaye
In this case, I request you to use AVG Clear and reinstall the application.
AVG Clear : https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
keep getting warnings that my virus definitions need to be updated. they are supposed to be automatic but are not and can't do it manually either.
Thank you for the information, Kaye
In this case, I request you to use AVG Clear and reinstall the application.
AVG Clear : https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
Please restart your computer once & check (if you haven't restarted yet), Kaye.
Additionally, please check if Word & Excel are hibernated while optimizing your computer using AVG TuneUp.
To check this : Open AVG TuneUp - Speed Up - Show background & startup programs - Check if MS Office is listed. If listed, click on wake beside it & followed by it, ignore the program (at top of the page) from future scans.
Please try the above steps & let us know if it helps.
Still getting warnings that my virus Definitions need to be updated. I try to do it manually but the same message comes back.Have never received an error warning
Software version: 20.3.3120 (build 20.3.5200.575)
Virus definition version: 200513-0
Kaye
Kaye, glad to hear that you successfully reinstalled AVG. Do you receive any error message when you open word or excel files? If you do, please share a screenshot (https://bit.ly/3bfwDpw) of the error message.
reinstalled OK.
Now can't open Microsofr Word or Excell
Anything else I need to do?
Still can't open EXCEL or WORD and can't find the program listed. They seemed to have disappeared when reinstalling AVG. There is no warning of any kind, the icon shows on the screen but nothing happens when I click on it.
Appreciate your efforts, Kaye. Would you be so kind to let us know the operating system installed on your computer?
reinstalled OK.
Now can't open Microsofr Word or Excell
Anything else I need to do?
You will not face any issue while reinstalling.
If you come across any, let us know.
We're glad to look into this & help you.
Please let us know the version of AVG that is installed on you computer. (Open AVG - Menu - About)
Also, clarify what happens exactly while attempting to update virus definitions manually. Do you receive any error message?
If so, share us the screenshot of it for better clarity.