Virus Defintions update

Viruses & Threats
9

Hi Erica,

We're sorry for the inconvenience caused.
Do you receive an error while updating the Virus definition? If yes, could you please share the screenshot of it? 
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Please repair your AVG Internet Security and check if that helps.
Provide us the version of AVG you have installed if the issue persists. Open AVG Internet Security -> Menu -> About -> check its version. 
Thank you.

8

Hello,  I'm getting the Virus Defintions are Outdated message again for my AVG Internet Security.  This is my second time receiving alert less than a week after the previous was resolved. Please provide a permanent solution to this issue ASAP. 

Thank you

10

Hello,  
I did not notice an error message when the virus defintions was updating.  However, the problem still exists even after trying to repair my AVG Internet Security. This is beyond frustrating and if not resolved I will be canceling my subscription and requesting a refund for this unnecessary inconvenience.

1

Hello,  
Virus defintions will not update. I have made several attempts to fix this problem with no luck even after rebooting my computer.  Please advise how to resolve this issue. 

Thank you!

2

Hello Erica,

We are sorry to know this.
We have sent you an email asking you to connect with our AVG remote support team and please revert to that email for further help.
Thank you.

6

Hello,  
I did not notice an error message when the virus defintions was updating.  However, the problem still exists even after trying to repair my AVG Internet Security. This is beyond frustrating and if not resolved I will be canceling my subscription and requesting a refund for this unnecessary inconvenience.

3

Hello,  I'm getting the Virus Defintions are Outdated message again for my AVG Internet Security.  This is my second time receiving alert less than a week after the previous was resolved. Please provide a permanent solution to this issue ASAP. 

Thank you

4

Glad to know that, Erica. Thank you for updating the status. Have a great day. Stay safe!

5

Hello,  

The virus defintion update issue has been resolved. Thank you for your assistance.

11

Hello,  

The virus defintion update issue has been resolved. Thank you for your assistance.

7

Hi Erica,

We're sorry for the inconvenience caused.
Do you receive an error while updating the Virus definition? If yes, could you please share the screenshot of it? 
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Please repair your AVG Internet Security and check if that helps.
Provide us the version of AVG you have installed if the issue persists. Open AVG Internet Security -> Menu -> About -> check its version. 
Thank you.