Virus found Win32/Hedo of an application DLL is found (false positive)

AVG Protection
24

Hello,support@help.avg.com (mailto:support@help.avg.com?subject=RE%3A%20AVG%20Customer%20Care%20-%20Request%20%2303856599%20%20%20%20%5B%20ref%3A_00Db0Z3Sf._500b0q2cpe%3Aref%20%5D&body=I'm%20in%20contact%20with%20Miroslav%20Rotrekl%20%2F%20AVG%20Customer%20Care)

16

where I have to send the screenshot (email address ?) ?

17

Hello
does the information in the screenshot show the inbuild version ?

19

Hello,
I want to ask you if there is any progress of the investigation in the submitted file  GUISubject.dll.
Thanks for you refforts.

20

Hello,
I would kindly ask if we can expect an answer.
Is there a first level support for products purchased?

22

Hello,

the issue persists still, I’ve just downloaded the latest AVG internet security. Starting my application results with an AVG message pop-up. I've submitted again the latest GUIsubject.dll into the Application whitelisting Support.

23

Hello
Could you please provide link to the file so that we could analyze the issue and assist you better in resolving it.
Thank you.

18

Hello,
I've submitted the file GUISubject.dll

21

Hello Vladimir Bart,
l would kindly ask if we can expect an answer about the results of the analysis of the GUISubject.dll.
Is there a first level support for products purchased?

1

I'm trying the Free version. Starting up my application results in Virus found Win32/Hedo of an application DLL (The DLL is not infected false positive, checked by other virus programs). How can I proceed to run my application.

6

Hello Reiner,
Thank you for your patience. We would like to inform you that the issue which you are currently experiencing is fixed from our side. We request you to update your AVG program. Once the AVG program is updated successfully,try to restart your system and check it once with your application… The following article explains how to update the http://support.avg.com/SupportArticleView?urlname=How-to-update-AVG your AVG Program. If the issue persists, please let us know by upcoming post we are here to help you. Thank you.

2

Hello,

the issue persists still, I’ve just downloaded the latest AVG internet security. Starting my application results with an AVG message pop-up. I've submitted again the latest GUIsubject.dll into the Application whitelisting Support.

10

Hello, do you need the DLL file for inspections ?

3

Hello,
I've attached a screenshot wUser-added imagehich shows the details

4

Reiner,
Thank you for the information, we could see that the case has been already escalated to the Virlab for whitelisting the certificate with the information provided. Please do not worry, you will soon receive more information in the e-mail. Kindly, make a note of your case number 03856599 for further reference with AVG. Thank you!

5

inbuilt version of my AVG Program displayed on support tab is 16-101.7752

7

Hello,
I would kindly ask if we can expect an answer.
Is there a first level support for products purchased?

8

Hello
does the information in the screenshot show the inbuild version ?

9

Hello Reiner,
To process this issue earliest we would like to know your product inbuilt version. We would request you to check the inbuilt version of your AVG Program on support tab and let us know once to proceed further. Thank you.

11

Hello,
I want to ask you if there is any progress of the investigation in the submitted file  GUISubject.dll.
Thanks for you refforts.