Virus keeps showing up and i can't do anything

Viruses & Threats
1

Hi, i am Sebastian and i have a very big issue right now. As the title says, AVG detects some sort of blacklist virus and it doesn't stop, when i try to see where the issue comes from (Where the system process is located), it locates me to a random application system, such as google, microsoft edge, etc.
This virus started showing up when i was installing some archive via google chrome, when i opened the archive, my computer started lagging and then it was completely shut down. I turned my computer on and then my Antivirus keeps protecting me from the Virus.

The URL format AVG tells me is the responsible of this is a win.pac, i tried everything to fix this, youtube tutorials, internet, etc. But i still can't figure it out.

5

Hello Sebastian, 

We are really sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :

1. Please confirm the operating system installed in your device.
2. Kindly share us the screenshot of the virus detected page.
3. Let us know whether you are using AVG Anti-virus free or AVG paid subscription. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

2

I have a windows operating system, and i am using the free version of AVG.

Here's an image of the issue, it is in spanish though, but i think it provides enough information.User-added image

3

Hello Sebastian, 

We are really sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :

1. Please confirm the operating system installed in your device.
2. Kindly share us the screenshot of the virus detected page.
3. Let us know whether you are using AVG Anti-virus free or AVG paid subscription. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

4

Thank you for providing us the info, Sebastian.
Please let us know the version of AVG that is installed on your computer (Open AVG - Menu - About). 
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.