Ranjani, Thank you for replying so quickly. Don't I need my key to reenter after the uninstall and reinstall? It is all x'd out in the menu and I don't know what it is. I renewed on 05/07/2017, Order # 7785xxxx, AVG order reference # 701-840xxxx.
Thank you for helping.
Charles,
Sorry for the trouble, we are aware of it. Mostly this out of date issue will occur only when the update files gets corrupted and we need to reinstall AVG Internet Security/ Antivirus completely to resolve it.
Go to Control Panel -> Programs and Features -> Uninstall -> remove AVG Antivirus free/ Internet Security and restart your device. Go to our official website: https://www.avg.com/en-us/download and download your AVG Antivirus free/ Internet Security product.
I have a message the says "AVG is out of date" but when I update, it says all is updated, but still have message on the home screen. Why?
Yes, Please. Thank you, Avinash!
Charles,
Thank you for providing the order number but we do not recommend sharing it on this public forum. I see that your license number is registered under a different email address than the one you used to contact us here. Would you like to me to update it to @GMail.com address and send your license number to this email address?
Charles,
Sorry for the trouble, we are aware of it. Mostly this out of date issue will occur only when the update files gets corrupted and we need to reinstall AVG Internet Security/ Antivirus completely to resolve it.
Go to Control Panel -> Programs and Features -> Uninstall -> remove AVG Antivirus free/ Internet Security and restart your device. Go to our official website: https://www.avg.com/en-us/download and download your AVG Antivirus free/ Internet Security product.
You are welcome, Charles.
We have updated our records with your gmail address and sent you the email to activate AVG Antivirus with license number. Please follow the email instructions and you should be able to fix the issue .