Neil,
It seems you have purchased this service along with AVG Driver Updater. You can get refund for it. Shall we initiate refund for Virus Removal Assurance service?
Have you activated your AVG Driver Updater using its license number?
thanks for the reply. bit worrying that I was charged for the service tonight if I already have it as part of the internet security .
what do you think
I have recently bought AVG druiver Updater, my problem id=s it keeps needing to be rewinstalled to work, It works once maybe twice and then when I click on the shortcut it says it cant find the program ,and does nothing . Eventually I uninstall and reinstall and it works again once or twice.
Its getting on my nerves now, any advice please ?
Hello Neil,
Let me explain this clearly.
Virus Removal Assurance is a service where we clean the viruses from your computer remotely. We do not have a specific product to install and activate this.
The Key you purchased should be given to our remote technicians once connected remotely to redeem the service.
You already have AVG Internet Security Unlimited which include this service by default. We provide free support for our paid users.
Just purchased Virus Removal Assurance not sure where to enter License Number . Tried entering in Update area, but rejects key i have been sent by AVG, any ideas? Not sure where you find the product on the dashboard either if needed ?
We realize your situation, Neil.
To assist you precisely, we would like to offer you a free additional remote support for which an e-mail instructions has been sent.
Do check the e-mail in spam/junk folders as well.
Looking forward on a remote session to resolve the issue.
yes please if I don't need it I don't expect to pay twice really . thanks
Neil,
Thank you for confirming. We have initiated refund for Virus Removal Assurance.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail from avg.cs@digitalriver.com.
If you have not received the separate email, please check your junk or spam mail filters.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Okay, Neil.
I regret the inconvenience.
Are you looking for a refund for this Virus Removal Assurance service?
Hello Neil,
Let me explain this clearly.
Virus Removal Assurance is a service where we clean the viruses from your computer remotely. We do not have a specific product to install and activate this.
The Key you purchased should be given to our remote technicians once connected remotely to redeem the service.
You already have AVG Internet Security Unlimited which include this service by default. We provide free support for our paid users.
that's what your rep. offered me after I bought driver update. I didn't realise I already had it. I assume I shouldn't be sold something I already have ? . yes I have activated the updater.